Reputation Management

Address negative feedback promptly and, when possible, in private. Gain valuable insights into customer concerns, allowing you to improve your services and win back unhappy customers.

Our system will create a web page you can direct your customers to where they'll be asked to rate their experience out of five. If they rate you 4/5 or 5/5 then great! This person is happy and doesn't require your immediate attention. They'll be asked to leave a review on your Google Business Profile and when they do, our AI system will reply appropriately and thank them for it.

If they give you less than 4 stars, then they won't be asked to leave a Google review. Instead, they will be shown a contact form and asked to give more detail about their experience. This allows you to try to resolve the issue and turn them around, hopefully before it leads to a negative review.

We can't stop them from going to Google and leaving a negative review anyway, but you don't have to encourage them to leave a review before you know that it's going to be positive.

Save time and ensure no feedback goes unnoticed.

You should reply to all of your Google reviews to help with your Local SEO, but it takes up time and the happy customers don't require your immediate attention. Our system uses AI to automatically thank people for their positive reviews, and escalates bad reviews to you so that you can follow up with the client, try turn them around and get them to change their review.

Stay informed and responsive without the extra effort.